Collection and use of your information
Enhanced Physio collects personal information for the primary purpose of providing you with allied health care. We may be unable to provide you with allied health care or advice if we do not have this information or if it is not accurate. This information may include, but not limited to, your name; contact details; medical history and any other identifying details or information that may impact our ability to provide you with appropriate and safe care.
You have the right to either refuse to provide details about yourself or remain anonymous. However, this may impact our ability to provide you with appropriate and safe care.
We are also guided by our regulatory bodies and professional associations in regards to information we require about you; clinical records we must maintain and the way we provide care. If you refuse to provide the information we feel required to provide you with appropriate care or we identify any information is inaccurate, we may need to refer or delay your care.
Your information will be available to all Enhanced Physio practitioners and staff, across all Enhanced Physio locations, for the purpose of your allied health care. We do not provide your information to any third parties unless required for the continuity of your care, with your consent or as required by law. Please note, we are not responsible for the privacy policies of such third parties.
Information collected via our website, social media, or email accounts may be used internally for various purposes as required by Enhanced Physio.
By providing Enhanced Physio with your information, you are consenting to the collection, holding, use and disclosure of that information. If you are a patient, we may disclose your personal information to other healthcare practitioners involved in your care, your private health insurer, Health Services Australia and other relevant parties of this nature.
Storage and disposal of your information
Enhanced Physio endeavours to store your information securely and as required by law. Enhanced Physio storage currently includes a two- factor authenticated cloud drive, secured remote desktop, Cliniko booking systems. Your information will be maintained for a minimum period of 7 years, unless another period is required by law. Your information will be disposed following this period in an appropriate manner to ensure it is not retrievable and as required by law.
Questions, amendments or complaints
Please contact Enhanced Physio if you have any questions about this policy or information we may hold about you.
We may routinely request you confirm and/or update your personal details when attending Enhanced Physio to ensure this information is accurate. However, it is your responsibility to ensure you update Enhanced Physio with any changes or additions to your information as this may impact the care we provide you. Please contact Enhanced Physio with any changes or additions you would like to make in relation to your personal information.
Please contact Enhanced Physio if you have any concerns or complaints about this policy or the way we collect, hold and use your personal information. If you are not satisfied with our response, you may wish contact the Office of the Australian Information Commissioner via www.oaic.gov.au.