A work injury can leave you juggling treatment, paperwork and questions about getting back to your usual duties. Before booking physiotherapy under a claim, settle two separate questions: what care is appropriate, and who has agreed to pay for it?
Enhanced Physio can help you arrange an appointment through Runcorn or Southport. Call with your claim details first so the team can check the booking and payment arrangement. An appointment confirmation alone does not mean your insurer has approved the service.
Start with the referral and claim details
Queensland’s workers’ compensation guidance says allied health providers should have a referral from a registered medical practitioner or a current work capacity certificate before starting treatment. Requirements can also differ by service and insurer. Read WorkSafe Queensland’s provider guidance.
Have your claim number, insurer or case manager details, relevant referral and current certificate available. If the claim is still being assessed, say so. Ask what happens to the appointment fee if approval has not arrived by the day of your visit.
Describe the work you want to return to
“Back pain at work” is a starting point. It helps to explain which tasks are difficult: getting into a vehicle, lifting a particular load, standing through a shift or using a tool. Bring any documented restrictions and information about available duties.
Useful questions for the appointment include: what can we assess today; which activities need modifying; what should be discussed with my doctor; and when should progress be reviewed? A return date should reflect your individual situation and the relevant treating team, rather than an advertising promise.
Check the costs before treatment
- Has this appointment type been approved under my claim?
- Will the clinic bill the insurer, or do I pay first?
- Are reports or additional appointments separately approved or charged?
- What happens if my claim status changes?
Our free initial physiotherapy assessment is a separate clinic offer. It does not establish WorkCover eligibility or make later claim-related treatment automatically free. Tell reception that you want a claim-related booking so the right arrangement can be checked.
Arrange the right appointment
Call 1300 833 866 and say whether you prefer Runcorn or Southport, that the appointment relates to a work injury, and whether your claim has been accepted. You can also read about our physiotherapy appointments before calling.
Published by Enhanced Physio, 3 November 2026. General information; an individual assessment determines suitable care.